By Margret Mbendela
Department of Immigration and Citizenship Services has disclosed that the e-passport system will fully commence by mid 2026.
In an interview with Malawi News Agency (MANA) on Wednesday, Public Relations Officer for the Department of Immigration and Citizenship Services, Pasqually Zulu, expressed the department’s commitment to improving services while reducing long queues.
“By mid this year, when implementation commences, the system will de-congest offices, and applicants will be able to pay via mobile money platforms,” he said.
He said the department has the government’s support and urged citizens to be patient as the transition takes place.
He said the online platform will enhance security and transparency by minimising human interference and verifying applicant details while reducing fraudulent activities.
Information, Communication and Technology (ICT) expert, Dr Priscilla Maliwichi, said the initiative goes beyond putting forms online.
“Digitalisation redesigns the passport service around the citizen, making it faster, more accurate, transparent, and inclusive. The system should be accessible via web portals, mobile apps, SMS/USSD, and assisted service points,” she said.
Maliwichi warned the department to be cautious of cybersecurity risks such as identity fraud and unauthorised access, which can be mitigated through layered security, role-based access, encryption, multi-factor authentication, audits, and staff training.
She said success depends not only on technology but also on integration with government systems, public trust, digital inclusion, infrastructure reliability, and strong governance.
“A digital passport system is not just an IT project; it is a full public service reform,” she said.
In the recent State of the Nation Address, President Prof. Peter Mutharika called on all government institutions to adopt digital transformation, including passport registration.
The e-passport system will allow citizens to apply online, fill forms, upload documents, and pay fees before visiting immigration offices for biometric capture such as fingerprints and photographs.
The digitalisation drive reflects Malawi 2063’s commitment to a modern, citizen-centred, and efficient public service, demonstrating the government’s determination to harness technology for national development.
